Once you go through the TSA checkpoint, you are considered a trusted traveler. You can navigate the full terminal and don’t need to go back and forth through the checkpoint because you are verified in the system. 
 
Similarly, with DaaS, once you log into your DaaS seat, whether it’s through multi factor authentication, single sign on or identity management, you are now through that TSA checkpoint. 
 
You are a trusted user of your company’s desktop environment. 
 
Your user’s data and apps stay safe in the cloud and never leave the data center. 
 
With DaaS, IT does not have to worry about: 
 

◼️ Data leaving their organizations to go and live on devices that could be compromised, lost, or stolen 
 

◼️ Devices connecting into network and bringing viruses, malware, and ransomware from edge devices and client computers, into company’s corporate network 
 
Desktop as a Service (DaaS) consolidates your computing environment and provides better access to the resources that you need, all while delivering true end-to-end security. 

X Marks the Spot: Elevate CX, UX & AX

It’s all about the “X” 
 
- Customer Experience (CX)  
- User Experience (UX)  
- Agent Experience (AX) 
 
CX is no longer about just ordering a new shirt online.
 
It’s about enabling customers to:  
✅ Resolve shipping complaints fast & efficiently  
✅ View billing & order status anytime  
✅ Connect on the communication channel of choice  
✅ Connect with the best agent for help in the first instance  
✅ Provide a consistent look and feel across communication channels 
 
IT and contact center leaders are trying to deliver on the above, all while: 
⛔ Recruiting costs are skyrocketing  
⛔ Agent turnover is increasing  
⛔ Tech and systems are changing faster  
⛔ The number of disparate tools are increasing  
⛔ Staff is as resistant to change as always 
 
There's a better way... 
 
By unifying siloed voice, video conferencing and contact center systems you improve both the user and the agent experience, which in turn enhances your CX. 
 
It enables IT and contact center managers to: 
✅ Consolidate the data from disparate systems for actionable insights  
✅ Maximize business efficiency and focus on true business goals vs time spent gluing technology. 
✅ Improve visibility between contact center agents and rest of the business. 
✅ Free themselves from the hassle of managing multiple solutions from multiple vendors. 
✅ Manage the operational support overhead and reduce the increased technical debt. 
 
This is all possible - and delivered by our team, who act as an extension of your team.